The Executive Secretary of the Nigerian Christian Pilgrim Commission has assured the National SERVICOM Nigeria of quality service delivery to its pilgrims. He made this assertion while playing host to members of the National SERVICOM Nigeria in his office at the NCPC headquarters in Abuja on 18th August, 2022.

Rev. Pam in his address said, he was delighted to have the SERVICOM in the Commission, according to him, “government is one and the services are one”. He affirmed that the purpose of establishing a government agency is for effective service to its citizens, down to the grassroots.

He informed that the Commission already has a working SERVICOM Team, and the Commission’s SERVICOM Team is headed by a director. He further informed that the Commission sends appropriate level officers to most SERVICOM events.

The Executive Secretary added that, when good leaders are in authority people rejoice, as such we should honor our citizens through our services so that they can be respected and received anywhere they go. In his words, “we have pilgrims and we expect them to rejoice”.

He opined that the Commission has a Customer Relationship with its critical stakeholders, and recorded success have been achieved through meetings with them, adding that the Commission place great emphasis on capacity building of its staff through training and retraining.

The NCPC helmsman explained that at the time he assumed office, pilgrimage to holy sites was at a standstill due to the outbreak of COVID -19 pandemic, according to him, “I came in at a time we either stay without going on pilgrimage and wait until pandemic is over, that was the time we were able to make new exploration to the Kingdom of Jordan”.

He further explained the pilgrimage to the Kingdom Jordan was a huge success with no record of abscondment and mortality, adding that the pilgrims testified of a good experience with excellent service delivery.

Rev. Pam affirmed that the Commission has established a clear and effective feed-back mechanism from our stakeholders to enable us assess the level of satisfaction with our services. The responses by pilgrims and corporate stakeholders are promptly synthesized and improvements made to grey areas in our service templates.

Earlier, the National Coordinator /CEO of the National Servicom Nigeria, Mrs. Nnena Akajemeli in her address said that, they were in the Commission for an advocacy visit to commend the Executive Secretary for a good job so far and to remind the Commission on what the government is doing to improve the service of Nigerians.

Mrs. Akajemeli explained that the essence of Government is to improve on the living conditions of the people through the provision of basic amenities and ensuring security to lives and properties, she added that, Citizens value Government when the quality of services provided meets and exceeds their needs and expectations.

She informed that the purpose of their visit is to charge the Commission to create a Service Charter unit that will help to add value to the activities of the Commission in order to achieve a favorable feedback from the pilgrims.

The Director, Planning, Research, Programme Development, who also doubles as the NCPC Servicom Chairman, in his remarks said, the concept of Servicom is not just emphasized, but has been engraved into the operations and activities of the Commission. He added that, it is a further boost to help Staff perform better in their duties so as to ensure our stakeholders are crowned as kings.

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NCPC Boss, Rev. Yakubu Pam Assures SERVICOM of Quality Service to Pilgrims